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E-Commerce & Operations Manager

AlgorithmZ –Tooli
Heliopolis, Cairo
Posted 7 years ago
114Applicants for1 open position
  • 81Viewed
  • 20In Consideration
  • 0Not Selected
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Job Details

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Job Description

Specifically, there are 4 key responsibilities for this role to own and lead:

  • Owner of the online flows and performance funnel (metrics)
  • Determine the “why” behind sub-optimal metrics and make requests of merchants, IT, etc.
  • Drives the “Project and Product” Roadmap for the team
  • Serves as the PMO (project management office) for the team ensuring thorough, comprehensive project plans are set for all major initiatives

Additional responsibilities include:

  • Manage site functionality and user experience on wizu mobile properties.
  • Responsible for all day-to-day operational aspects of the website including shipping, payment methods, order fulfillment, customer service & call centers and defect resolution for both the web and mobile platforms.
  • Lead measurement and reporting on key performance indicators and provide actionable data to key stakeholders to inform decisions to improve the business.
  • Manage the relationship with 3rd party vendors
  • Manage training and communication to retailers on wizu operational functions.
  • Work with IT, e-commerce platform partner and E-Commerce Marketing and Digital Manager to set road map and execute site optimizations, enhancements and new functionality
  • Monitor site performance and identify any issues and make improvements that impact sales and consumer/retailer satisfaction.

Job Requirements

  • 5 plus years E-Commerce and Operations experience. Retail experience a plus.
  • Bachelor’s Degree. Master’s degree a plus.
  • Ability to manage multiple tasks in a rapidly changing environment
  • Strong project management skills
  • Demonstrated management or leadership skills
  • Documented experience managing website operations for an E-Commerce business
  • Documented ability to analyze/interpret data and proactively make recommendations and successfully implement plans
  • Excellent written / verbal communication skills
  • Effectively communicate with all levels of the organization
  • Ability to work independently, self-motivated and results oriented

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