IT Help Desk Specialist

Premier Services and Recruitment - Downtown, Cairo

167
Applicants for
1 open position
3
Seen
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Contract / Project
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Serve as the point of contact for employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
About this Company

Premier Services & Recruitment is the first ISO (9001:2008) Certified Manpower Company in Egypt. Our specialty is to provide expert, reliable, and competent services by selecting qualified staff for employment in major companies throughout Egypt and the Middle East.

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