Job Details
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Job Description
Role and Responsibilities:
- To be responsible for meeting all agreed client SLA's and performance parameters
- Analytical and logical reasoning & numerical skills
- Ability to observe, analyze and give constructive feedback
- Firming of quality Parameters and Targets for each process
- Ability to coordinate with the operations team to ensure all parameters are met and integrate them with the vision and core values
- To identify areas of concern and under performance and take corrective actions
- To develop strong interpersonal relationships with team, to cohesively bond them together with the company
- Monitoring the overall functioning of the training processes, identifying improvement areas and implementing adequate measures to maximize process accuracy level
- Ability to identify training needs of quality teams and accordingly impart training to team members
- Responsible for Training & Certification of all Trainers as per Client Process
Job Requirements
- Professionally qualified (Master/Graduate Degree)
- 4+ years of relevant job experience
- Very good operational and Technical/service industry with regards to training and quality
- Very good verbal and written communication skills in English & Arabic
- Experience in handling complex situations and guide team on how to create process and training manuals
- Green Belt Trained/certified
- Expertise in MS Excel and PowerPoint
- Basic knowledge of six sigma and quality tools
Soft Skills:
- Strong team leadership, motivation and training skills