Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Role and Responsibilities:

  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development
  • Ensure associates participate in computer-based training as applicable to their job function
  • Conducts and coordinates training programs to fit the specific needs of individuals such as in-house classes/workshops
  • Delivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are met
  • Provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshops
  • Deliver instructor-led classes to employees ranging in skill from beginner to experience.
  • Serve as the SME for programs supported.
  • Keep up to date with changes in support policies
  • Work with management team to identify best practices for system functionality and process improvement.
Job Requirements
  • Graduate or equivalent
  • Minimum of 2 years of delivery experience in a call center environment is preferred
  • Must have at least 1 years of training experience
  • Prior experience working within a customer service organization
  • Demonstrate knowledge and application of adult learning principles
  • Dynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse population
  • Ability to prioritize daily demands to meet program requirements
  • Excellent time-management skills, a ‘can-do’ attitude and ability to effectively meet critical deadlines
  • Must possess the capacity to function effectively in a demanding and time sensitive environment
  • Ability to develop training and execute on deliverables with little guidance
  • Proficient in MS Word, Excel, Outlook and PowerPoint
  • Should be fluent in languages required as per the profile specifications – Both written and spoken

Soft Skills:

  • Self-directed and motivated to continue to learn on own
  • Confident decision-making skills
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