IT Executive

AMLAK Finance - Egypt -
Mohandessin, GizaPosted 7 years ago

274Applicants for1 open position

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Work as level 2 support for the requests/incidents.
Troubleshooting hardware and software issues.
Taking ownership of customer issues reported and seeing problems through to resolution.
Prepare new/replacement laptops with the updated versions of required software.
Improves machine performance by identifying problems and recommending changes.
Installing and configuring computer hardware operating systems and applications.
Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
Communicating with vendors for hardware related issues, and with Suppliers for hardware/software requests.

3-5 years of experience in the field of IT Service Desk and/or IT Support
Strong problem solving and troubleshooting skills.
Proven working experience in enterprise technical support, IT support or as a technical engineer.
Knowledge of basic computer hardware.
Experience with desktop operating systems.
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Excellent interpersonal and communication skills.
Perform Project management of IT initiatives
Ensure timely and accurate delivery of technology products and services.
Manage multiple areas of technology and multiple departments.