Job Details
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Job Description
Role and Responsibilities:
- Drives and oversees all employee relations initiatives within the Process/Location/Center
- Advises and supports all parts of the business on employee relations matters related to Band 3 to 5 in order to ensure their effective management.
- Preparing and analyzing attrition rate, reasons and project the analysis to the management; Conduct Exit Interviews and analysis thereon. Propose new initiatives and suggestions to the management to reduce attrition.
- Designs develop various employee engagement programs and drive them effectively.
- Deepen Employee engagement, feedback mechanism and improve 2-way communications at the Practitioner level.
- Proactively identify employee concerns and address them or point them to right teams. Facilitate steps to Reduce employee grievances
- Responsible for handling any escalations in employee issues or concerns in an efficient and ethical manner
- Provides counseling to employees who have resigned and find ways to retain them.
- Coordinating with Operations on Monthly, Quarterly, and Annual Performance reviews.
- Coordinating with management on Promotions and Merit increases during Annual appraisal.
- Responsible for Competency Mapping and designing Skill matrix for all levels of employees.
- Conducting ESAT survey on a half-yearly and annual basis and present the reports and analysis to the management.
- Manages the employee relations effectively to ensure objectives are met.
- Help foster a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
- Integrate and synergize with other relevant teams to drive the objective of enhancing employee experience that deepens employee engagement leading to reduced attrition /meet attrition targets
Job Requirements
- Post Graduate / Graduate with over 2 to 3 Yrs. experience in Human Resources department
- Should have experience of local Labor law ensuring compliance with regards to statutory regulations
- Having in-depth insight to benefits and payroll administration
- Should have handled and experience in people management issues and has excellent command over communication both written and spoken.
- Should be able to articulate in English and Arabic
Soft Skills:
- Exceptional interpersonal and communication skills; outstanding organizational skills and attention to detail; ability to multi-task effectively; excellent judgment, maturity, and trustworthiness; independent project management.
- Can manage detailed work within constant deadlines and time constraints
- Maintains the highest levels of confidentiality
- Strong analytical and problem-solving skills
