Delivery Project Executive

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Maadi, CairoPosted 7 years ago

79Applicants for1 open position

Job Details

Experience Needed:

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Salary:

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Will be the business function leader for client-based operations
Would be responsible for leading the multi-tower / portfolio will be required for interaction with the client and will be leading the client engagements and would be the face of concentric engagement with the customer.
He / She would be the single point of contact for client-related communications and escalations, should have skill-set to led complex portfolio where revenues are linked with business outcomes and performance.
Will be responsible for the P&L account for the center and location
Will be responsible for end to end delivery and attrition management
Will be responsible for ensuring targeted growth and targets is attained as planned on month on month basis.
Run delivery center and handle multiple portfolios including Admin, Human Resources, Training, and Quality

Professionally qualified (Master/Graduate Degree)
15+ years of relevant job experience in contact center operations
Should have handled large account portfolio with over 400+ FTE
Should have excellent command in communication both written and spoken Arabic & English
Should be strong in execution and ability to take decisions and run delivery center and handle multiple portfolios including Admin, Human Resources, Training, and Quality
Preferred Green Belt / Black Belt Six Sigma certified

Soft Skills:

Very strong team leadership and motivation
Experience leading complex business processes technical or non-technical in service industry