Will be the business function leader for client-based operations
Would be responsible for leading the multi-tower / portfolio will be required for interaction with the client and will be leading the client engagements and would be the face of concentric engagement with the customer.
He / She would be the single point of contact for client-related communications and escalations, should have skill-set to led complex portfolio where revenues are linked with business outcomes and performance.
Will be responsible for the P&L account for the center and location
Will be responsible for end to end delivery and attrition management
Will be responsible for ensuring targeted growth and targets is attained as planned on month on month basis.
Run delivery center and handle multiple portfolios including Admin, Human Resources, Training, and Quality