Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Will be the business function leader for client-based operations
- Would be responsible for leading the multi-tower / portfolio will be required for interaction with the client and will be leading the client engagements and would be the face of concentric engagement with the customer.
- He / She would be the single point of contact for client-related communications and escalations, should have skill-set to led complex portfolio where revenues are linked with business outcomes and performance.
- Will be responsible for the P&L account for the center and location
- Will be responsible for end to end delivery and attrition management
- Will be responsible for ensuring targeted growth and targets is attained as planned on month on month basis.
- Run delivery center and handle multiple portfolios including Admin, Human Resources, Training, and Quality.
Job Requirements
- Professionally qualified (Master/Graduate Degree)
- 10+ years of relevant job experience in contact center operations and client engagements
- Should have handled large account portfolio with over 400+ FTE and should have been involved in direct communication with the client
- Should have excellent command in communication both written and spoken
- Should have the ability to articulate both in English and Arabic language
- Good product and training knowledge
- Experience leading complex business processes technical or non-technical in service industry
- Preferred Green Belt / Black Belt Six Sigma certified
Soft Skills:
- Very strong team leadership and motivation
- Should strong in execution and ability to take decisions
Featured Jobs
Similar Jobs
- Business Development Manager (...United Group For Engineering And Investment - Nasr City, Cairo8 days ago