Delivery Leader

Confidential Company - Maadi, Cairo

52
Applicants for
1 open position
Experience Needed:
More than 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Will be the business function leader for client-based operations
  • Would be responsible for leading the multi-tower / portfolio will be required for interaction with the client and will be leading the client engagements and would be the face of concentric engagement with the customer.
  • He / She would be the single point of contact for client-related communications and escalations, should have skill-set to led complex portfolio where revenues are linked with business outcomes and performance.
  • Will be responsible for the P&L account for the center and location
  • Will be responsible for end to end delivery and attrition management
  • Will be responsible for ensuring targeted growth and targets is attained as planned on month on month basis.
  • Run delivery center and handle multiple portfolios including Admin, Human Resources, Training, and Quality.
Job Requirements
  • Professionally qualified (Master/Graduate Degree)
  • 10+ years of relevant job experience in contact center operations and client engagements
  • Should have handled large account portfolio with over 400+ FTE and should have been involved in direct communication with the client
  • Should have excellent command in communication both written and spoken
  • Should have the ability to articulate both in English and Arabic language
  • Good product and training knowledge
  • Experience leading complex business processes technical or non-technical in service industry
  • Preferred Green Belt / Black Belt Six Sigma certified

Soft Skills:

  • Very strong team leadership and motivation
  • Should strong in execution and ability to take decisions