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Job Description
- Responsible for maintaining internal network, VPNs, internet communication lines, Wireless LANs.
- Interface with customers in support of site and/or project communications and network issues resolution.
- Monitor order status for technical delivery functions.
- Support 7x24 hour on-call availability.
- Technical Process review and analysis.
- Order activity analysis, trending, root cause analysis and resolution of issues.
- Develop tactical and strategic plans, standards, guidelines and policies for the network resources based on growth, trends, available metrics, etc.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Evaluate the organization's technology use and needs and recommend improvements, such as network equipment upgrades.
- Coordinate change planning and formal change control process to systems in order to eliminate system impact.
- Ensure that availability SLA's with ISPs and support SLA’s with vendors/partners are met.
- Monitors and tune the network to ensure acceptable levels of performance.
- Evaluates applications’ connectivity requirements.
- Ensure security is respected throughout the network environment according to overall infrastructure security policies.
- Network capacity planning for future enhancements and new projects.
- Implement new policies and procedures for ongoing network support - troubleshooting flowcharts and documents etc.
- Review and approve all network related designs and changes prior to their implementation.
Network installation, configuration & operation
- Implementation of network infrastructure: Including adequate hardware mounting, software installation, configuration implementing, & cabling considering minimum infrastructure operation disruption.
- Configures the network in regard to various protocol and bandwidth specifications
- Maintenance of existing network infrastructure: through applying regular patches/updates and on-going review of network infrastructure.
- Produce and maintain an updated high-level & detailed network diagrams showing network infrastructure with high level addressing schema.
- Maintain an updated documentation of the network including IP schema & design consideration.
- Design the overall IP schema of the infrastructure.
- Assure regular backup procedure for network devices configurations in coordination with the high availability team, using the adequate software.
Network Infrastructure planning, management & monitoring
- Pro-actively manage the service and security requirements of these systems to meet the required service standards.
- Project planning and documentation as required.
- Perform advanced monitoring and reporting related to network systems, including availability and performance monitoring & reporting of different network system components.
- Responsible for maintaining the needed tools (software/hardware) for network monitoring & handling network issues arise with monitoring/incident management personnel(s).
- Develop tactical and strategic plans, standards, guidelines and policies for the network resources based on growth, trends, available metrics, etc.
- Coordinate change planning and formal change control process to systems in order to eliminate system impact
- Ensure that availability SLA's with ISPs and support SLA’s with vendors/partners are met.
- Monitors and tune the network to ensure acceptable levels of performance
- Evaluates applications’ connectivity requirements
- Ensure security is respected throughout the network environment according to overall infrastructure security policies
- Network capacity planning for future enhancements and new projects.
- Assure network high availability as needed by the service standards.
Network infrastructure support
- Act as first point of contact for reports of problems with network connectivity & reports of network related threats.
- Implement new policies and procedures for ongoing network support - troubleshooting flowcharts and documents etc.
- Troubleshooting of Network infrastructure.
- Using the appropriate tools (software/hardware) to solve Network problems that including communicating with vendors/partners/ISP.
- Ticket Resolution, including supporting 7x24x365 and on-call support as needed.
Job Requirements
- Computer science or relevant discipline graduate.
- 1-3 year relevant experience in Network Administration.
- Excellent analysis, design, and trouble shooting skills.
- Certified Network Administration (CCNA, CCNP, JNCP …) is a must.
- Advanced Certified (CCNE, CCAR …) is preferred.
- Familiar with Cisco Routers, Juniper Routers, Juniper Firewalls & Cisco Firewalls.
- Familiar with HP Virtual Connect and similar technologies.
- Familiar with Quality of Service techniques.
- Familiar with Hardware Load-Balancers technologies.
- Familiar with Network Architectures.
- Familiar with Wireless Communications and WAN Communications.
- Familiar with current virtualization technologies.