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Job Description
- Responsible for managing trainers and accountable for ensuring that training delivery and reporting are following the internal and external standards
- Team Management and governance (Includes but not limited to)
- Review trainers’ performance and provide direction for continuous performance improvement
- Oversee all the activities of own team to ensure high-performance levels and efficient implementation
- Implement internal training surveys to identify areas of improvement and provide feedback to trainers
- Delivers training/coaching & OJ training for new/existing trainers
- Handling trainers' escalations and/or concerns
- Stakeholder Communication; internal
- Maintain records/reports/trackers and prepare statistical reports as needed
- Works closely with operations to assess training needs and delivering required new and refresher classes
Job Requirements
- Very good (Cairo) English language both written and writing
- Certified TOT is a must
- Very good Presentation skills
- Excellent communication skills
- Very good management skills; both on site or remotely
- Very good Problem Solving skills
- Very good Analytical skills
- Very Good Leadership skills
- Very good Conflict Management and Handling skills
- Very Good stakeholder management skills
- Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc.
- Ability to multitask and successfully operate in a fast paced team environment
- Ability to adapt well to change and adjust priorities as needed