IT Supervisor

Orchidia Pharmaceutical Industries -
Cairo, EgyptPosted 4 years ago

201Applicants for1 open position

Job Details

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Responsibilities

Act as a technical escalation point and take lead on sensitive client issues that require immediate escalation and attention.
Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
Design, implement and recommend technology solutions including directory, messaging, database, systems management, server virtualization, network storage and security to clients.
Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
Debug complex problems.
Independently install and upgrade server, desktop and networking software and hardware as needed.
Maintain detailed awareness and understanding regarding current software and technical procedures.
Perform complex network functions.
Interface with third party vendors to assist with problem resolution.
Adhere to all company internal policies and procedures.
Work the required hours to complete assigned tasks

Education/Experience/Skills Requirements

Bachelor's Degree in Computer Science or a related field from an accredited university
5-10 years of technical experience with increasing responsibility
Microsoft Exchange and Active Directory design, implementation and administration skills are required
Backup & Disaster Recovery planning and implementation skills are required
Strong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN. . .) is required
Network storage (SAN, NAS, Backup) experience required.
HyperV/VMware Server Virtualization experience required.
Scripting, Powershell, and coding skills are a plus
Senior Level Industry Certifications