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Job Description
- Manage social communication with customers.
- Greet customers warmly and ascertain problem or reason for calling.
- Resolves product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem.
- Selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment.
- Following up to ensure resolution.
Job Requirements
- From 0 to 2 years of Customer care experience
- Excellent communication skills
- Have good problem solving skills
- React quickly to changes in a dynamic environment
- Accuracy and attention to details
- Ability to work as part of a team and ability to work to strict deadlines
- Customer focused
- Very good structured feedback providing skills
- Great presentation skills
- System knowledge, Microsoft Office applications and technical background
- Very good planning and organizational skills.
- Maximum age: 30
