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Job Description
As a BMW Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state of the art environment.
Responsibilities will include:
- Making appointments, processing repair orders, quotes and invoices.
- Providing customer support via the phone and face to face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ordering additional stock as required so approved repairs can occur without delay
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carries out, and maintaining customer contact to ensure smooth delivery of vehicle
- Accurately tracking hours available and hours sold in appointment diary.
Job Requirements
- Positive attitude
- High level of social competencies, reassuring and friendly manners
- Consulting, communication and sales competencies
- High level of quality awareness
- Ability to initiate contact, teamwork and to motivate
- Customer-oriented thinking and actions
- 2-4 years of experience in an automotive company
- Driving license in an appropriate class
- Good PC/IT competencies
- Fluency in English Language
- Knowledge of complaint handling and the manufacturer's guidelines
