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Customer Relations Manager

Alexandria, Egypt
Posted 7 years ago
154Applicants for1 open position
  • 51Viewed
  • 8In Consideration
  • 31Not Selected
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Job Details

Experience Needed:
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Job Description

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Job Requirements

  • Location: Alexandria
  • Experience: + 7 Years .
  • Gender : Male or Female

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