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Junior Network Engineer

Xceed
Maadi, Cairo
Posted 3 years ago
385Applicants for3 open positions
  • 22Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

About the role:

  • Provide technical point of contact for customers’ incidents.
  • Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
  • Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
  • Document all troubleshooting and incident management actions via the electronic
  • Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident management system in a timely manner.
  • Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
  • Perform and own technical management escalations in line with company procedure and case excellence policy. closure by customer or Service desk representative

Key Responsibilities: 

  • To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
  • To resolve by himself/herself most of the incidents on all IT Services supported by the team.
  • Document all troubleshooting and case management actions via the ticketing systems
  • When/where required, be contactable for escalations and support, on and on-call standby basis
  • When/where required, perform assigned tasks on 24 x 7 shifts basis.

Job Requirements

Job Specification:

  • Excellent customer service skills
  • Able to understand complex Customer infrastructure and good understanding of Services proposed by Equant
  • Excellent customer service skills.
  • Interpersonal and communication skills.
  • Time management skill.
  • Ability to work under pressure and deal with multiple tasks.
  • Problem-solving skills.
  • Excellent command of spoken and written English.

Required Qualifications:

  • B.Sc. Engineering, Telecommunications or Computer Science.
  • Cisco certificate (CCNA).
  • Preferred to have networks background and knowledge
  • ITIL Knowledge
  • 0-2 years of experience in the IT field.

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