Logistics & Customer Care Coordinator

Premier Services and Recruitment -
New Cairo, CairoPosted 2 years ago

202Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Department: Customer Service

Location: Cairo, Egypt

Title: Logistics and Customer Care Coordinator

Reporting to: Regional Operations Manager based in Paris

1. Main responsibilities and tasks:

To perform crosstrade shipments administration tasks,
To organize import operations and documentation to our stock warehouses,
To monitor stock level with warehouses on weekly, Monthly basis,
To prepare proforma invoices for customer,
To prepare shipping instructions with FFW, and coordinate shipments with freight forwarders, suppliers based on Incoterms and inspection companies.
To organize cargo release/delivery by truck to final destination from stock areas,
To prepare shipping/export documents (BL, Commercial invoice, ALCOO, Packing list, Cargo tracking notes…) to ensure customers’ clearance of goods at destination.
To coordinate shipments with third parties in order to comply with clients’ expectation
To provide continuous communication to the customers & orders follow-up with the suppliers, shipping lines and banks.
To update and follow-up third parties’ invoices’ settlement.
To follow-up potential customers’ claims.
To comply with Internal KPI and back up process.
To communicate with internal departments when needed (Sales, Supply Chain, Credit department.)

Candidate’s Profile:

Experience

Interpersonal Skills

Ability to prioritize and strong organizational skills
Excellent written and verbal communication skills, multi-tasking, initiatives and strong attention to detail required
Customer Service oriented
Team spirit
Problem solving
Willingness to be flexible and tolerant in a changing work environment while maintaining efficiency

Compensation and Benefits: