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Job Description
- Provide on-call consulting advice and technical support to various users regarding specific operational/applications issues.
- Act as a team member that contributes to solutions and customer satisfaction.
- Troubleshoot problems and issues, escalating issues within the organization.
- Monitoring and escalating procedures relative to the appropriate SLA.
- Manage the sales process and give full orientation for (CRM, SharePoint, Exchange and Lync).
- Work closely with B-Solution’s internal teams to ensure the needs of our partners are met.
- Enrich tickets with additional information if required and/or needed.
- Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS.
- Ensure continuous monitoring and forward movement of customer issues until they are resolved.
Job Requirements
- Bachelor degree from a reputable university (Communications engineering or computer science background is preferred).
- Minimum “1 to 2” years of experience in the same or related field is a must.
- Good command of English language.
- Good Knowledge of Microsoft products like “CRM, SharePoint, Microsoft
- Exchange and Lync”.
- Good knowledge in the E-Mail Protocols and DNS.
- Good knowledge with the E-mail client’s types.
- Very good communication skills with a friendly customer oriented manner.
- Very Good Presentation, analytical & Problem Solving Skills.
- Ability to work under pressure and meet deadlines while handling multi tasks at a time.
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