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Job Description
- Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction.
- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
- Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
- Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives.
- Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner.
- Prepare management information reports on store performance in order to allow informed decision making.
- Ensure the effective communication of sales plans and targets to the Shop/Department team,
- Managing performance, developing and motivating employees, in order to ensure the highest levels of
- Performance and the achievement, or exceeding, of sales targets
- Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the
- Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines.
- Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
- Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
Job Requirements
- Bachelor’s Degree
- 3 years of experience in a managerial role
- Previous experience in the industry/retail is a major plus
- Strong knowledge and understanding of store operating procedures
- Fluency in English
- Proficiency in MS Office
- Strong product knowledge
