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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Act as first line support for end users & apply IT standards.
- Install, modify, and repair computer hardware and software.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Utilize and maintain the help-desk tracking software.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Customer service orientation.
- Document internal procedures.
Job Requirements
- Bachelors degree with grade not less than Good.
- V. good in English speaking and writing.
- Good communication skills.
- Presentable.