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Community Support Representative

Uber
Downtown, Cairo
Posted 7 years ago
315Applicants for300 open positions
  • 315Viewed
  • 71In Consideration
  • 244Not Selected
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Job Details

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Job Description

Job Scope:

  • Uber Egypt is seeking an attentive, personable, highly-organized Community Support Representative to support the city's operations team as we continue to grow our presence.
  • This is a full time opportunity working with an amazing operations team on the daily functions that are at the core of Uber.

Main Responsibilities and Duties (What you will do):

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for riders and drivers while answering any questions that come your way.
  • Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
  • Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

Job Requirements

In order to join us as Community Support Representative supporting MEA region, to be a part of our growing team and share with us the passion of spreading UberLove you have to have the following qualifications;

  • Excellent command of English is a MUST.
  • 0-5 years of experience.
  • Flexibility to work on rotational shift basis.

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