Community Support Representative
Uber -
Downtown, CairoPosted 7 years ago315Applicants for300 open positions
- 315Viewed
- 71In Consideration
- 244Not Selected
Job Details
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Job Description
Job Scope:
- Uber Egypt is seeking an attentive, personable, highly-organized Community Support Representative to support the city's operations team as we continue to grow our presence.
- This is a full time opportunity working with an amazing operations team on the daily functions that are at the core of Uber.
Main Responsibilities and Duties (What you will do):
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for riders and drivers while answering any questions that come your way.
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
Job Requirements
In order to join us as Community Support Representative supporting MEA region, to be a part of our growing team and share with us the passion of spreading UberLove you have to have the following qualifications;
- Excellent command of English is a MUST.
- 0-5 years of experience.
- Flexibility to work on rotational shift basis.