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Job Description
- Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
- Perform minor software and minor hardware repairs
- Support the setup of all new hardware, especially desktops, laptops, and printers
- Manage help-desk ticketing system, including the appropriate assignment of support tickets to members of the IT department
- Assist in the management of printers, copiers, and print servers
- Assist in maintaining an inventory of all hardware and software
- Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions
- Perform other duties as assigned by the IT help-desk Manager
Job Requirements
- Bachelor degree in Computer Science or Computer Engineering
- 2-5 years of relevant experience
- Very good command of English
- Excellent user of MS office applications
- Knowledge of approved standards, processes, practices, procedures and tools (e.g. Remedy, ITIL, COBIT)
- Excellent computer knowledge and skills
- Experience in the configuration and administration of Windows 7,8,10 and windows servers 2008 & 2012
- Knowledge in the administration for MS SQL server 2008 & 2012
- Knowledge in networking (VPN, virtualization, and firewall)
- Knowledge in switches and routers