Technical Support Specialist
Allianz -
New Cairo, CairoPosted 7 years ago421Applicants for2 open positions
- 13Viewed
- 3In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Duties:
- Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
- Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
- Ensure that all computers are patched and updated as per IT management requirements.
- Supervise contractors performing IT-related work; ensuring proper accomplishment.
- Coordinate and cooperate with all IT business units, ensuring high quality of service , and support IT department in any other task/project as needed .
- Write ad-hoc IT documentation, incidents and investigation reports.
- Maintain an up-to-date inventory database for all IT assets.
Job Requirements
- 2+ Years of IT-related experience
- MS operating systems knowledge (latest Windows versions)
- Computer , network maintenance and troubleshooting
- Problem solving and analytical skills
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza7 days ago