Tour Leader

Camptrvl -
Cairo, EgyptPosted 7 years ago

68Applicants for1 open position

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Be responsible for ensuring travel arrangements for holiday makers run as smoothly and enjoyably as possible from beginning to end, as well as providing them with practical support throughout the trip.
Before Trips ,tour managers are involved with planning tour schedules, completing guests’ RCs for smoothing hotel check-in.
Escorting guests to their accommodation
Organizing and hosting welcome meetings (sometimes for up to 200 people)
Responding to client's inqueries (this may involve being on duty for set times each day)
Handling client issues, such as: lost luggage or IDs; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths
Dealing with unforeseen \'non-client\' problems, e.g. flight delays, coach strikes, weather conditions
Resolving any conflict with or between clients
Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
Maintaining an in-depth knowledge of the resort and the local area in order to answer clients questions
Accompanying customers on excursions and acting as a guide
Organizing and supervising children\'s activities and ensuring they are in a safe environment
Taking part in and organizing daytime and evening entertainment
Checking hotel standards and safety procedures
Completing risk assessments and health and safety checks
Keeping basic accounts and records and writing reports

A pleasant, friendly manner with excellent people skills.
Good command of English spoken and written.
The ability to get on well with people of all ages and backgrounds
A supportive, tactful and approachable manner
Good listening and questioning skills
Excellent planning and organizational skills
Self-confidence and the ability to inspire confidence in others
Good health and physical fitness in order to cope with the demands of the job and the long working hours
The capacity to make decisions quickly and change arrangements as required
The ability to work well under pressure and cope with emergencies
Independence
A flexible approach to work
Energy, stamina and the enthusiasm to cope with different people needs and demands over long, often irregular, working hours.