Job Details
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Job Description
- Handle phone calls professionally and courteously.
- Resolve customer complaints via phone, email, mail, or social media.
- Greet customers warmly and ascertain problem or reason for calling.
- Answer inquiries by clarifying desired information; researching, locating, appointments etc.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Job Requirements
- Excellent Communication & language skills
- Customer service orientation
- Fast learner and adaptable
- Proactive and problem-solving skills
- Must be flexible working with shifts
- Minimum 2 years' experience in a relevant role
