Job Details
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Job Description
Work in a support role with Enterprise Resource Planning (ERP) systems users at all levels throughout the company customers. The position will be thoroughly knowledgeable about all aspects of the ERP systems software and related modules ( accounting, manufacturing, supply chain)
Responsibilities
Answer end-user support calls and e-mails, create support cases and assign cases to support staff, close cases and reporting
Duties
- Perform as a member of an application support team for ERP systems users throughout the company customers
- Work with ERP systems users and management to determine appropriate system configuration and setup.
- Assist ERP systems users with data conversion.
- Understand ERP database schema.
- Assist with testing new releases of ERP systems prior to use in a production environment.
- Create documentation and procedures guidelines for ERP systems users.
- Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners.
- Understand business practices and procedures in order to design, develop and maintain automated workflow processes.
- Work as a Systems Analyst with knowledgeable persons to help define user needs and develop data processing solutions.
- Analyze and troubleshoot ERP system issues reported by end users.
- Design, develop and maintain reports used by technical staff and ERP systems users.
- Regular attendance at work and at scheduled meetings.
Job Requirements
Males Only
Age: 25- 30
BA/BS in Business Administration, Accounting, or Related
Language:
- Very good in English.
Tolls and Technologies:
Good knowledge at:
- Enterprise Resource Planning (ERP)
- Software deployment / installation
- Data Base Principles.
- Database (Oracle , POSTGRESQL and MySQL )
- Oracle Application Server installation and configuration.
- Report at Oracle Application Server.
- Software test casees
- Software Testing and Maintenance.
- Jira Application
- Clustering / Load Balancing (NLB)
- Servers Windows Server 2008 / 2012
- Windows IIS (Installation, administration, manage Sites, SSL, backup/restore)
- Installations Oracle/SQL Server on (Windos, Lunix)
- Tomcat/Web Sphere
- Database (Backup/restore, import/export, execute)
- Deploy (Scripts, update tables/records, database security, manage DB jobs)
- Microsoft Office (Word, Excel, Power-Point, outlook).
- Accounting
- Corporate Finance
