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Job Description
A dual role job...
Operations Role:
- Managing and executing the e-commerce order cycle
- Process order requests
- Plan the execution of the shipping process
- Tracking orders and shipping cycle
- Work closely with our partner courier companies to ensure smooth deliveries
- Resolving any shipping issues with customer and courier
- Inventory & supplies Management
- Weekly & Monthly reports
Customer Care Role
- Provide outstanding customer service support through effective and timely use of various channels (e.g. phone, FB)
- Identifying new potential clients and putting together prospecting strategies which will involve making a lot of cold calls.
- Account management duties; maintaining contact with our clients, ensuring a high level of customer service is delivered with regular follow-ups.
- Resolve inquiries and issues from customers with a solution and satisfaction-oriented mindset.
- Working closely with the social media & marketing teams and getting involved with all aspects of the end-to-end digital projects as well (including web-development, design, testing, operation, etc...).
Job Requirements
- 2-4 years in social media marketing or as a digital media
- Bachelor degree
- Excellent in English.
- Flexibility in work hours during peak times
- Creativity and grit
- BS in Communications, Marketing, Business, Media or Public Relations.