Customer Support / Account Manager

We have an opening in our Egypt branch for a proactive, customer-focused, customer implementation and support specialist and support manager who can contribute to our Company vision.

The selected candidate will be a motivated self-starter with strong communication skills and attention to detail, can manage time effectively, solve our customer’s challenges and thrive in a demanding environment.

Working Hours: 2:00 PM - 11:00 PM

Responsibilities:

• Provide technical assistance regarding the 360DPS software for Computer Guided Surgery to Dental Providers and/or labs or Sales Representatives and Customer Service teams via the telephone and remote online sessions.
• Performing follow up calls on new customers to schedule for the online training and software installation.
• Performing outbound calls to follow up on quality of services and scheduling the doctors for online sessions according to their free schedule.
• Frequent communication between Customers, Sales Representatives, and the 360 Lab team.
• Resolve customer issues and inquiries promptly with high customer satisfaction.
• Assist customers with Software installation and updates via remote log ins.
• Support doctors and labs with procedural questions regarding case planning, software use, guided surgery and surgical procedure.
• Process customer orders/changes according to established department policies and procedures.
• Provide timely and accurate information to incoming customer order status and product knowledge requests. Inform customer of pricing, shipping date, anticipated delays and any additional information.
• Document activities in CRM systems.
• Maintain customer name and address database.
• Address customer billing questions.
• Perform other related duties as assigned, including special projects.