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Customer Service Agent ( Samsung Egypt Official Service Center )

ATS - Samsung for Electronics
Nasr City, Cairo
Posted 7 years ago
760Applicants for2 open positions
  • 68Viewed
  • 14In Consideration
  • 38Not Selected
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Job Details

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Job Description

  • Receiving & delivering Samsung HHP to & from courier & customers.
  • Receive customer calls inquiring about their handsets or any other product.
  • Analyze what the customer says, they want and need then record it in the receipt in details.
  • Using knowledge of products or services as well as great customer service skills, customer care addresses issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
  • Calling customers for approval or refuse or the pending time.
  • Maintain close cooperation with QC & Repair team.
  • Checking the devices fault status and writing them accurately on the receipt.
  • Input receiving devices information on GSPN and checking the status on the system ( approved, waiting, pending, repaired…….)
  • Assuring serving customers and dealing with their complains in the most professional attitude to achieved superior quality service standards.

Job Requirements

  • Knowledge of modern office equipment and procedures.
  • Strong verbal and written communication skills.
  • Interpersonal/human relations skills.
  • Organizational/planning skills.
  • Attentiveness to detail.
  • Ability to type and operate word processing programs.
  • Ability to prioritize duties, delegate responsibilities, and evaluate the work of others,
  • Ability to maintain confidentiality and professionalism.
  • Ability to work efficiently and cooperatively
  • Level of experience : Fresh or 1-2 years’ experience .
  • English Language : intermediate level .
  • Computer skills : intermediate – working on reports and Samsung online GSPN system .

Working Hours :

  • 8hrs/ shifts – three shifts per day starting 11 am – 1 pm – 3pm – overtime is applied for extending hours .

Staff Benefits :

  • Medical and life insurance – mobile line – mobile device – overtime scheme for additional shift hours and for non-replaced weekly vacations or national holidays in addition to other benefits .

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