IT Help Desk Engineer
Qsource -
New Cairo, CairoPosted 7 years ago405Applicants for1 open position
- 146Viewed
- 0In Consideration
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Job Details
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Job Description
- Identify, diagnose, and resolve technical support.
- Provide onsite and remote help desk support to end users.
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- Track, update, and maintain helpdesk tickets using internal helpdesk software.
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
- Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
- Maintain configurations of laptops according to established requirements.
- Troubleshooting ERP (SAP Business one) installation (Preferred).
Job Requirements
- Strong Interpersonal and team skills
- Good listener and learner
- Excellent communication skills, both verbal and written English
- MSCA, MCSE, CCNA (Preferred).
- Experience : 1-2 Years
- Experience with Windows 10, 7, Mac OS, iPads. Androids and iPhones.
- Understanding of networking concepts, including LAN/WAN topology.
- Thorough knowledge of troubleshooting outlook and email issues.
- Perform additional duties as requested.
- Experience with Active Directory.
- Experience with Microsoft office 2010, 2016.
