Fraud Investigation Analyst
Aevapay -
Alexandria, EgyptPosted 2 years ago55Applicants for1 open position
- 42Viewed
- 18In Consideration
- 12Not Selected
Job Details
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Job Description
- Responsible for payment fraud management and fraud loss control for AevaPay.
- Identify and analyze potential fraudulent transactions in order to avoid fraud loss and charge backs.
- Track and report fraud trends, charge back trends in the market and propose solutions to fight them.
- Conduct the “know your customer” documents verification for Aevapay customers.
- Investigate suspicious activity and behavior that could pose a risk to Aevapay, our customer’s, or merchants.
- Work closely with finance team on fraud refunds, charge back etc.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
- Maintain Aevapay's site and App quality by enforcing Aevapay's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
Job Requirements
- Bachelor or master’s degree in engineering/finance/banking domain or related
- 2-3 years of working experience in payment risk management.
- Banking or E-payments background.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Fraud, investigation, behavioral assessment, risk management and Quality skills.
- Issues Eagle Eye
- Stakeholders management
- Excellent Communication Skills
- Projects Coordination
- Exceptions & Approvals Cycle Flow Knowledge
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Analytical, detail-oriented mindset.
- Ability to collaborate and work cross-functionally with other teams.
- Knowledge of or experience in a fraud/risk management environment.
- Passionate commitment to Aevapay's emergence as the EMEA's most customer-centric E-payment & Fintech company.
- Be prepared to be flexible with working hours and work Fridays and/or Saturdays if needed.
