Junior Exchange System Administrator

Shura Solutions is searching for highly skilled software developers to join its telecom based projects.

Junior Exchange System Administrator

• Systems Administrator will perform on shift to troubleshoot, monitor, and maintain.
• Exchange 2010/2013, Lync 2010, Live Communications Server, and various backup solutions to include Avamar, SnapProtect, and Fast Back.
• Additional duties may include standard change to Major Incident Management and standardized system deployments.

Description of Duties:

• Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs).
• Focus on system monitoring for sustained periods, actively mitigating threats to service availability.
• Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions.
• Complete standardized changes as scheduled.
• Manage major incidents by reporting and escalating according to documented guidelines.
• Document and report all service interruptions.
• Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner.
• Resolve and document ticket escalations received from junior staff members.