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Job Description
- Customer care officer who will be in Lava service center to handle all customers with different inquiries with company regulations.
- Give answers for both product and service questions to customer .
- Make basic Mobile troubleshooting , suggesting Info.
- Receive the devices from customer and deliver to them after being finished.
- Deal with Lava Portals , Systems , and should be team .
- Work with customer service team to ensure proper customer service is being delivered.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls
Job Requirements
- Smart enough to deal with different type of customers.
- Good Communication skills .
- Active listening .
- Good way of objection handling cases.
- Presentable & well Groomed.
- Fast learner to understand company rules and importance of CCO job.
- Good knowledge about using computer skills.
- Be available to work on shift basis .
