Job Details
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Job Description
Job Summary:
- A Junior Technical Support Specialist provides first-level technical support to computer systems, computer networks, and users and performs other duties related to the job as required.
Responsibilities:
- Setting up and deploying OS and required software on user PCs.
- Assisting users with software needs and configurations.
- Performing required maintenance for PCs, printers, and network cabinets.
- Troubleshooting user problems related to hardware, software, and network.
- Performing other related duties as assigned.
Job Requirements
Qualifications & Work Experience:
- Bachelor’s degree in any field
- 0-1 years of experience in a relevant position
- Good command of both written and spoken English
- Network+ and/or CCNA study is a plus
- Deep knowledge of Windows Operating System
- Knowledge of hard disk management and tools
- Knowledge of remote control software
- Knowledge of Ethernet cabling and cabling equipment
- Knowledge of TCP/IP, NAT, DHCP, DNS, and SMB
Job Behavioral Competencies:
- Very good communication and interpersonal skills
- Accuracy and attention to detail
- Excellent analytical skills
- Customer handling skills is a plus
- Alertness and precession when dealing with hardware, software, or data
- Time and stress management
- Adaptability and flexibility
- Being highly organized
- Self-motivation
- Ability to learn
