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Technical Support Engineer (IPG)

Interact Technology Solutions
Maadi, Cairo
Posted 7 years ago
189Applicants for1 open position
  • 167Viewed
  • 75In Consideration
  • 92Not Selected
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Job Details

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Job Description

  • In depth diagnosis to solve customer’s complain.
  • Determine cause and Isolate problem.
  • Determine the defective Spare Part (if required).
  • Receive tickets (onsite and carry in cases) from the DBD Engineer.
  • Create CRM’s Forms and follow the work-flow cycle.
  • Update CRM case.
  • Keeps customer updated to their cases.
  • Places hardware into production by establishing connections; entering necessary commands.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Job Requirements

  • Diagnose Printers, MFP and Plotters Hardware faults.
  • In depth diagnosis to solve customer’s complain.
  • Determine cause and Isolate problem.
  • Determine the defective Spare Part and replace it (if required).
  • Ability to travel and support Interact’s customers in all Egypt governorates.
  • Support Interact Technology Solutions customers either onsite, over the phone, remotely or as outsourcing staff.

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