Planning Process: - Assign and plan the monthly targets for each specialty and each doctor.
- Review the performance of each specialty and per doctor to maintain the defects as soon as possible.
- Facilitates cooperative and collaborative community, institutional and interpersonal relationships with (doctors, patients, nursing, technicians, coordinators, receptionists, customer service agents, medical director, marketing managers).
Operations Excellence Process: - Attend the daily operational meeting to discuss the new updates assign tasks to the team.
- Participates in establishing customer service standards and administrative plans and policies.
- Attend the Customer Relationship Management meetings.
- Attend the PMS monthly meetings with exclusives Doctors and the OD team to discuss the monthly performance of each Doctor
- Held and arrange the monthly meeting with the marketing team to discuss the performance of the marketing campaigns, the new findings and new recommendations.
- Responsible for the orientation of the new Exclusive doctors and the OPD coordinators.
Customer Satisfaction Process: - Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or un-official.
- Boost word of mouth by providing best-in class service before, during and after patients stay
- Holding customer satisfaction surveys for diverse hospital services.
- Build loyalty through customer service.
- Redefine evaluation criteria for customer service.
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