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Job Description
Main Duties:
- Handling customer's inquiries
- Use all acquired skills from training to adhere to the call script to ensure consistency of service
- Alert Customer operation manager of issues or concerns that required escalation
- Enter customer data on CRM
- Maintain Confidentiality of customer's data
- Adhere to the work Scheduled as plan
- Follow up with agents & Clients on weekly basis Handling all customer’s problems
- Attending Sales Meeting and Taking Minutes
- Responsible for the Mails & Faxes
- Enter data into the system of the company (CRM)
- Responsible for the filling
- Responsible for Transaction Closing (TCR)
- Receive paperwork from Sales Associates
- Assist the HR departments by providing sales attendance & excuses
- Meet all the established operation deadline
- Create periodic reports for the managers
Job Requirements
- From 1-3 years experience
- Highly Skilled in Computer Use (Office, Adobe, Social Media,.etc)
- Bachelor Degree Holder
- Female
- Ability to work under pressure
- Good interpersonal skills.
- Highly organized
- Task Management
