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Job Description
Cybertron International, Inc. a multinational computer manufacturer. We are currently looking for a Remote Technical Support Engineer in Egypt. Reporting to the “IT Services Supervisor”, the successful candidate will be responsible for supporting the Customers based on US remotely.
Role Responsibility
- Handle daily remote technical support activities on desktop and laptop support
- Install, configure, diagnose, repair, and maintain, Desktop Operating System, MS Office and any other authorized desktop applications.
- Ensure that Incidents and Service Requests have been dealt with to the Client users satisfaction
- Ensure that response time and resolution time objectives are met as defined in the SLA and Workflow
- Work with 3rd party service providers in the process of analyzing and resolving customer issues.
- Other relevant duties as and when required
Job Requirements
Knowledge & Experience
- 5+ years experience in Desktop, Laptop troubleshooting
- Superior customer service and support skills
- Experience in Diagnose and resolving technical issues related to Operating system, Hardware issues and applications
- Good technical writing, documentation, and communication skills are required.
- Strong understanding of computer hardware
- Well-organized, action-oriented team player with the ability to prioritize daily work, change directions quickly, and work on multiple issues simultaneously.
Skills Required
- BSc. in Computer Engineering, Computer science
- Must be Fluent English communication skills both verbal and written
- Candidates with Microsoft certificate will give preference
- Can works under pressure and with sense of urgency
- Troubleshooting skills and problems analysis mentality
- Self-starter with ability to learn quickly and operate in a fast-paced environment.
- PC Gaming experience or if you a PC Gamer it is a BIG plus
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