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Job Description
- Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts.
- Analyze and respond to security threats from various security platforms and technologies.
- Support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products.
- Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
- Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
- Document actions in ticketing system to effectively communicate information internally and to customers.
- Communicate and collaborate with security operations center analysts to optimize SIEM solution performance to better meet the needs of operations
- Interface with onsite clients to understand the quality aspects and expectations, as needed
Job Requirements
- BSc. Of Communication Engineering or Computer science
- 1-3 years of experience in security operation field
- Good experience SIEM Tools
- Good knowledge of Various Security Technologies
- Understanding of typical SOC processes/procedures.
- Ability to work independently and as part of a team to achieve desired objectives and project results