Customer Service Assistant – Home Delivery

JOB PURPOSE: 

Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.

KEY ACCOUNTABILITIES:

• Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
•  Receive payment against cash/credit sales as evidenced by documents.
•  Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
•  Responsible for cash handling and safe custody of cash collected until deposit in the safe
• Handles routine customer complaint promptly and courteously.
• Briefs the Duty Manager on complaints that require management assistance. 
• Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
• All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
• Provide excellent customer service at all times.