IT Technical Support Specialist
Nana -
Sheraton, CairoPosted 3 years ago190Applicants for1 open position
- 66Viewed
- 13In Consideration
- 0Not Selected
Job Details
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Job Description
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings to analyze, troubleshoot and diagnose hardware problems.
- Resolve technical issues related to network interruptions.
- Actively update, maintain and monitor all aspects of computer networks.
- Prepare required purchase orders for new laptop/desktop and other related equipment.
Job Requirements
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification MCSA/MCSE/Google and relevant computer languages or software may be required.
- 2-4 years of relevant experience.
- Professional written and interpersonal skills.
- Ability to prioritize and manage several milestones and projects efficiently
- Extensive experience working with different operating systems including Windows and Mac OS, and Google workspace environment.
- Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.