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IT Technical Support Specialist

Nana
Sheraton, Cairo
Posted 3 years ago
190Applicants for1 open position
  • 66Viewed
  • 13In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved 
  • Act as the initial point of contact for all computer and system related concerns from employees
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion 
  • Attend in-person meetings to analyze, troubleshoot and diagnose hardware problems.
  • Resolve technical issues related to network interruptions.
  • Actively update, maintain and monitor all aspects of computer networks.
  • Prepare required purchase orders for new laptop/desktop and other related equipment.

Job Requirements

  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification MCSA/MCSE/Google and relevant computer languages or software may be required.
  • 2-4 years of relevant experience.
  • Professional written and interpersonal skills.
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Windows and Mac OS, and Google workspace environment.
  • Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

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