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Job Description
- Responsible for providing application deployment and remote or onsite technical support for clients for their business systems.
- Urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
- Setup, configure and maintain monitoring for the deployed systems.
- Maintain ongoing communication with end-users, development team and QA team on reported issues.
- Test configuration changes in a test environment prior to pushing into production
- Configuration of local machines to clone client's production environment for troubleshooting reported issues.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Design and support application reports.
- Provide evening and weekend support in response to needs of the applications being supported if necessary.
Job Requirements
- University degree in Software/Computer Engineering, Computer Sciences, or related field.
- 3 years’ experience in a support role.
- Experience in supporting and maintaining applications on web and database platforms.
- Ability to write, modify, and execute SQL queries for SQL Server
- Solid working knowledge and building queries in SQL 2005/2008/2012 databases is a must.
- Fluent English is a MUST.
- Understanding of accounting systems is a plus.
