Customer Service Agent

Rizkallah Art Foundation - Heliopolis, Cairo

46
Applicants for
1 open position
46
Seen
23
Shortlisted
10
Rejected
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Answer the inquiries of Rizkallah’s potential business partners as well as direct clients through phone, emails and social media pages.
  • Administer Rizkallah’s social media pages, emails, what’s app and sms shots using the data and materials provided by Rizkallah’s management team.
  • Coordinate between clients and the central administration and conduct proper follow-up to ensure that clients inquiries are answered as well as recommendations and complaints are received.
  • Provide consistent feedback to management as well as recommendations for improvements based on Rizkallah’s clients’ demands.
Job Requirements

Skills and General Requirements:

  • Only Applicants with at least 1 year previous experience in customer service will be considered
  • Age: 26-31
  • Gender: Females Only
  • Good communication skills
  • Showing ability to work under pressure as well as making effective prioritization and problem solving
  • Demonstrate professional business conduct and an ability to handle multiple tasks
  • Direct work experience would be a plus
  • Social Media and Facebook skills
  • Online research skills
  • Able to physically and mentally react to unexpected circumstances and emergencies
  • Able to work well in teams and liaise with other staff and departments
  • Ability to communicate and present Rizkallah’s services to our clients in compliance with the set vision, mission & image.
  • Ability to enter and organize clients’ data in the company’s system.

Education Requirements:

  • Bachelor degree
  • Proficiency in written and spoken English.
  • Good knowledge of the French or German languages is a plus.
  • Very good in Microsoft Office
  • Good knowledge of social media
About this Company

Rizkallah Art Foundation is a leading company in the field of children art education. Rizkallah employs a structured curriculum as well as original and creative learning methods where art is used as a learning tool to build children’s characters and develop their cognitive and... (More)

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