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Job Description
- Participate in creating the SLA for the different applications
- Develop internal team schedule for managing on-call, and application ownership and communicate to business
- Provide first-line support to Users by providing analysis and resolution for routine operational application issues
- Provide suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams (such as the infrastructure team) in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with the development team for issue resolution.
- Provide end-user training for new modules/implementations.
- Participate in analysis for new changes and required operational enhancements.
Job Requirements
- Excellent Management Skills
- Working under stress
- Coaching skills
- Result Oriented
- Analytical skills.
- Problem-solving skills.
Previous experience in:
1- Technologies:
- .Net, ASP MVC, C#, X++, Business Intelligence, MS SQL Administration Server
- Agile Methodologies, Design Patterns.
2- Used Tools:
- Microsoft Dynamics AX 2012
- SQL Server 2008, 2012, 2014
- Visual Studio 2010, 2012, 2013, 2015, 2017
- Sales Buzz