Technical Support & Network Engineer

Confidential Company - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Performance Bonus, Medical Insurance, Mobile Package, Training & Development Plans
1 open position
About the Job
  • Provide inputs to the Management on optimizing IT spend on hardware in scope
  • Provide timely response / troubleshooting to customer queries and complaints regarding hardware and network services
  • Assist in configuring, installing, testing, maintaining, tuning, documenting, and supporting LAN, WAN, switches, routers, Citrex, BPX, Fire suppression and DC cooling systems in accordance with the corporate policies, strategies and plans.
  • Provide basic training on using computers and applications to Company users. If required
  • Serve as the initial point of contact for troubleshooting of all IT related problems, including hardware / software, passwords, and printer problems
  • Diagnose and resolve technical hardware and software issues and advise users on appropriate action
  • Load the operating system on PCs in accordance with company policy
  • Adhere to maintenance of software upgrade schedules (e.g. running patches) for individual desktops
  • Maintain desktop performance standards and periodically report on these
  • Operate the spares inventory of IT infrastructure like printer, printer toners, desktops, cables etc.
Job Requirements
  • Bachelor’s Degree in Computer Science / Information Technology / Computer Engineering is preferable
  • Helpdesk certifications (Microsoft)
  • MCSE / CCNA is preferable
  • 2 – 4 years experience in Technical Help Desk Management
  • Very good command of English