English Coach - Foreigners Only
Intelcia -
6th of October, GizaPosted 7 years ago7Applicants for3 open positions
- 6Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- The main objective will be to improve the communication skills of the agents in order to enhance the quality of the processing of our clients' requests: reservations via calls or e-mails and handling of complaints
- Accompaniment and individualized follow-up of the agents in terms of proficiency in the English
- Strengthened coaching of the least proficient in linguistic and communication tools
- Organize, as required, FLE teaching sessions that can be modulated by agents on several teams
- Pedagogical accompaniment on defined subjects such as professional communication and customer relationship management
- Carry out the listening and setting up of a grid of improvement of communication quality with customers
- Use and adaptation of existing quality tools for the exclusively linguistic component
- Reformulation and, if necessary, creation and proposal of "Templates" type mails with validation of the client
Job Requirements
- American native English
- Experience from 3 to 5 years in relevant position