English Coach - Foreigners Only

Digital Works - 6th Of October City, Giza

Applicants for
3 open positions
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3 open positions
About the Job
  • The main objective will be to improve the communication skills of the agents in order to enhance the quality of the processing of our clients' requests: reservations via calls or e-mails and handling of complaints
  • Accompaniment and individualized follow-up of the agents in terms of proficiency in the English
  • Strengthened coaching of the least proficient in linguistic and communication tools
  • Organize, as required, FLE teaching sessions that can be modulated by agents on several teams
  • Pedagogical accompaniment on defined subjects such as professional communication and customer relationship management
  • Carry out the listening and setting up of a grid of improvement of communication quality with customers
  • Use and adaptation of existing quality tools for the exclusively linguistic component
  • Reformulation and, if necessary, creation and proposal of "Templates" type mails with validation of the client
Job Requirements
  • American native English
  • Experience from 3 to 5 years in relevant position
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

See all Careers and Jobs at Digital Works
Signup for an employer account and Post your Jobs!