English Coach - Foreigners Only

Digital Works - 6th Of October City, Giza

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
3 open positions
About the Job
  • The main objective will be to improve the communication skills of the agents in order to enhance the quality of the processing of our clients' requests: reservations via calls or e-mails and handling of complaints
  • Accompaniment and individualized follow-up of the agents in terms of proficiency in the English
  • Strengthened coaching of the least proficient in linguistic and communication tools
  • Organize, as required, FLE teaching sessions that can be modulated by agents on several teams
  • Pedagogical accompaniment on defined subjects such as professional communication and customer relationship management
  • Carry out the listening and setting up of a grid of improvement of communication quality with customers
  • Use and adaptation of existing quality tools for the exclusively linguistic component
  • Reformulation and, if necessary, creation and proposal of "Templates" type mails with validation of the client
Job Requirements
  • American native English
  • Experience from 3 to 5 years in relevant position
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

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