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IT Helpdesk Engineer - Sharqia

MCV
Sharqia, Egypt
Posted 7 years ago
275Applicants for2 open positions
  • 118Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Act as first line support for end users & apply IT standards.
  • Install, modify, and repair computer hardware and software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Utilize and maintain the helpdesk tracking software.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Customer service orientation.
  • Document internal procedures.

Job Requirements

  • Bachelor of Engineering or Computer Science.
  • knowledge of operations of relevant software, hardware and other equipment.
  • Related experience and training in troubleshooting and providing help desk support.
  • Excellent communication skills.
  • Good understanding of OSI model, TCP / IP protocol.
  • Strong networking knowledge – IP ,DNS ,IP routing ,etc.
  • Windows XP / Vista / Windows 7 / Windows 8 , Windows Server 2003,Windows server 2008 R2.
  • Linux Knowledge is a plus.
  • Financial Package

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