IT Helpdesk Engineer - Sharqia

MCV - sharqia, Egypt

254
Applicants for
2 open positions
70
Seen
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
2 open positions
About the Job
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Act as first line support for end users & apply IT standards.
  • Install, modify, and repair computer hardware and software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Utilize and maintain the helpdesk tracking software.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Customer service orientation.
  • Document internal procedures.
Job Requirements
  • Bachelor of Engineering or Computer Science.
  • knowledge of operations of relevant software, hardware and other equipment.
  • Related experience and training in troubleshooting and providing help desk support.
  • Excellent communication skills.
  • Good understanding of OSI model, TCP / IP protocol.
  • Strong networking knowledge – IP ,DNS ,IP routing ,etc.
  • Windows XP / Vista / Windows 7 / Windows 8 , Windows Server 2003,Windows server 2008 R2.
  • Linux Knowledge is a plus.
  • Financial Package
About this Company


MCV is aiming to be identified among the top bus manufactures in the world and the supplier of choice of commercial vehicles, creating new international benchmarks in this sophisticated and highly refined global industry, exceeding expectations of quality, safety and excellence in performance






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