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Job Description
- Receives customer orders through e-mail, calls day to day and communicate the clearance and fleet operation team to ensuring the operative abilities and capacity in providing the service.
- Communicates with clearance department and provide them with all documents and information needed to fasten the transport service.
- Provides pricing information to the customers and send it to the collection department to issue the invoices.
- Ensures of their issuance according to department system.
- Answers all customers' calls regarding transport status and provides service verification promptly.
- Receives customer complaints on daily basis, and provides appropriate and prompt corrective actions to ensure customers satisfactions are met.
- Reports to senior customer service to escalate UN resolved issues.
- Follow-up with the client till solving all problems to ensure that they were fully solved
- Collects customer feedback (customer inquiries, operation circumstances, comments, price needs) and send to senior customer service to develop customer service trends and strategies.
- Updates and keep the customer data base on daily basis.
- Entry customers’ information whether import or export shipment in company's system.
- Ensure that all prepared documents are related to QHSE procedures.
Job Requirements
Education:
- A minimum of Bachelor degree in logistics / Business administration OR other relevant.
Language Skills:
- English (read, write and speak) fluently
Computer Skills:
- Microsoft office proficiency
- Ability to adapt with new software technology
Skills required:
- Ability to deal with people from different cultures and background
- The ability to organize and manage multiple tasks
- Strong team player and problem solving
- Time management
- Excellent communication skills both written and verbal
- Demonstrate attention to detail.
- Demonstrates capabilities to work under high pressure
- Ability to persuade people and command respect
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